You are storing real relationships. We treat them that way.

1. What this policy covers

This policy applies to kindredros.com, the Kindred rOS web application, and booking or support interactions we provide (together, the “Services”). It explains how Kindred rOS (“Kindred,” “we,” “us”) handles personal information when you visit the site, create an account, use product features, book a session, or contact us.

2. Information we collect

• Account information: your email address, password hash, account creation date, and sign-in information.
• Relationship information you provide: names, contact details, notes, outreach history, giving information, relationship stages, C.A.R.E.™ reads, plans, and imported list data.
• AI feature inputs and outputs: list data or message context you deliberately submit to optional import or drafting help, together with the proposed mapping or draft returned for your review.
• Booking and communications: your email address and other information you submit when booking a coaching or Team conversation, requesting help, or contacting us.
• Technical information: ordinary server and security logs, such as IP address, browser or device information, request time, and pages or features used.

We do not buy contact lists or scrape personal relationship data from the open web.

3. How we use information

• Provide, secure, maintain, and improve the Services.
• Authenticate users and keep each account’s data separate.
• Import and organize relationship records, create sorts and plans, and save user-directed activity.
• Provide optional AI-assisted import and drafting features.
• Schedule sessions, respond to requests, troubleshoot problems, prevent misuse, and comply with law.

Kindred does not sell personal information, use relationship data for behavioral advertising, or contact the people in a user’s list unless the user deliberately initiates that action.

4. AI-assisted features

When you choose an AI-assisted feature, the text or list data needed to complete that request is sent to Anthropic for processing. For import help, this can include names, contact details, notes, giving information, and the original rows you submit. For drafting help, it can include a person's name, the Strategy and relationship stage you selected, and the context you wrote. Do not submit information you are not authorized to use. AI features propose drafts or mappings for your review. They do not decide C.A.R.E.™ scores, save an import without your confirmation, or send outreach.

5. When information is shared

We share information only as needed to operate the Services, follow your instructions, protect the Services, or comply with law. Current providers include Fly.io for website, application, and API hosting; Neon for application database storage; Anthropic for optional AI import and drafting features; Zoho for booking; and Google for delivery of the web fonts used on public pages. These providers receive only the information involved in the service they perform and handle it under their own terms and privacy policies. We may also disclose information if required by law or as part of a business transaction, subject to appropriate protections.

6. Security and retention

We use reasonable administrative and technical safeguards designed for the information we hold. Passwords are hashed, connections use HTTPS, account data is separated by authenticated user ID, and the signed session token used by the web application is stored on the user's device. No system can guarantee absolute security.

We keep account and service data while an account is active and as reasonably needed to provide the Services. We may retain limited security, audit, transaction, or backup records after deletion when required for legal, fraud-prevention, dispute-resolution, or operational purposes. Third-party platforms may retain content or records under their own policies.

7. Access, export, correction, and deletion

To request access to, correction of, export of, or deletion of your information, email hello@kindredros.com from the address associated with your account. Use the subject “Kindred rOS data request” and state whether you want access, export, correction, or deletion.

1. We will acknowledge the request and may ask for information needed to verify that you control the account.
2. For a deletion request, we will remove the verified account and associated active-service data, including stored relationship records, except information we must retain for legal, security, or audit reasons.
3. We will confirm when the request is complete. We aim to complete verified requests within 30 days, unless law permits or requires more time.

The current v1 product does not connect to Facebook, Instagram, LinkedIn, or Google accounts and does not store social-platform access tokens. If those capabilities are added later, this policy will be updated before they are offered.

8. Children, location, and changes

The Services are intended for adults and are not directed to children under 13. Kindred operates from the United States, and information may be processed in the United States or other places where our providers operate. We may update this policy as the Services change. We will post the updated date here and provide additional notice when a change is material.